Return and Exchange Policy

At ZAMANI ZONE, we always strive to ensure our customers' satisfaction and are committed to providing a fair and transparent shopping experience.

Therefore, we offer the possibility of returning or exchanging products under the following conditions:

First: Conditions for return or exchange

You can request a return or replacement of the product in the following cases:

There is an obvious manufacturing defect in the product.
Receiving a product different from the one ordered
Failure to open the original product packaging or shipping packaging
The application was submitted within a maximum period of 3 days from the date of receipt of the shipment.

The following products cannot be returned or exchanged:

Products such as: MoS2, 070, computer-activated inspection devices, and all types of body inspection devices.
Any product that has been opened or used in factory packaging
Products purchased as part of final clearance sales and are clearly non-returnable

Contact us via WhatsApp or email within 3 days of receiving the order.
Provide us with the order number and a photo showing the reason for the return or exchange.
The request will be reviewed and responded to within 24 to 48 hours.
If the order is accepted, the shipping company will be coordinated to receive the product.

If the error is on the store's end (such as sending the wrong or defective product), we bear all return costs.
If the reason is not related to a product defect, the customer will bear the following shipping fees:

Redbox: 15 | Delivery Agent: 30 | SMSA & Aramex: 30 | DHL: 40

After receiving the product and checking its condition, the amount will be refunded within 3 to 14 working days.
Refunds will be made using the same payment method used by the customer (or transfer to the customer's account in some cases)

WhatsApp/Call: +966544155878